The box office opens every day half an hour before the start of the first screening. When purchasing a discounted ticket at the box office or online, proof of the discount must be presented upon entering the auditorium. The box office is open up to half an hour after the start of the screening.

Before completing the purchase in the online store, check the products in your shopping cart to ensure that the selected cinema tickets correspond to your preferences in terms of quantity, price, date, location, screening time, and film.

Must Käsi MTÜ does not buy back cinema tickets or refund money for purchased cinema tickets, except in cases where the cinema session is canceled due to reasons attributable to the cinema. To claim a refund for a canceled session, the customer must contact the cinema at the address info@kinosoprus.ee.

For all Kino Sõprus visitors, there's a 30% discount available at the Snabb X1 Kaarli pst 2 parking lot. With the discount, parking rates are €2.66/h and €14/24h.

To activate the discount, scan the QR code found at the cinema's ticket counter or ask for additional information from the cinema's customer service representative. You can scan the discount before starting parking and during an ongoing parking session.